Create Performance Oriented Teams

Profit-focused Leadership with Data-Driven Team Performance Improvements

Create Performance Oriented Teams

Profit-focused Leadership with Data-Driven Team Performance Improvements

My Professional side

Who I am

Innovative, profit-oriented Director with demonstrated success in increasing revenues, achieving cost reductions and improving client satisfaction in customer-facing operations and large diverse organizations.

What I offer

I have a passion for building strong teams by building trust, stabilizing, and inspiring team members to be proactive communicators who are solutions oriented, and performance driven.

Adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused, strategic workflow, staffing and business process analyses.

Exemplary change agent with the ability to analyze issues, devise continuous process improvements and incorporate business process initiatives to increase efficiency, streamline operations and decrease aggregate expenses with limited resources. Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results. Forges long-lasting client and business partner relationships.

My Personal Side

Father

Adventurer

Beyond my professional title, my most cherished and rewarding title is that of a loving and committed dad to my amazing twins. Nurturing their growth, witnessing their milestones, and creating lasting memories are experiences that bring me immeasurable joy.

Adventurer

I am constantly drawn to the thrill of exploring new horizons. My recent journey to Peru was a transformative experience. It ignited my passion for embracing the unknown and seeking extraordinary experiences.

Explorer

Adventurer

Explorer

Exploring and relaxing is a true passion of mine, and one of my favorite ways to indulge in adventure is through kayaking on serene rivers and lakes. Gliding through tranquil waters, surrounded by the beauty of nature, brings me a sense of peace and rejuvenation.

My Experience

DIRECTOR OF SERVICE OPERATIONS @ STRINGCAN (2024 TO PRESENT)

Leading client success through strategic and technical expertise, I focus on developing growth marketing strategies that align with client goals by analyzing market trends and customer needs, optimizing performance across both paid and organic channels.

I oversee campaign management in collaboration with project management, business development/sales, and account teams to ensure cohesive strategies, while managing client budgets, ensuring optimal ROI, and staying updated on the latest marketing tools.

I develop marketing strategies to improve technical integrations and drive demand generation, with a focus on both attracting new customers and enhancing customer loyalty through effective lifecycle management.

My goal is to deliver impactful strategies that ensure long-term client growth.

Skills: Service Operations · Technical Leadership · Digital Strategy · Sales Operations ·

Cross-platform Development · Customer Lifecycle Management

DIRECTOR OF PROJECT MANAGEMENT @ RIESTER (2023 TO 2024)

Primary responsibility is to provide insight and direction throughout the project development process. Ensure that projects adhere to industry best practices and run smoothly and efficiently.

Excel in managing complex technical projects and teams, tackling any challenges or resource conflicts that may arise along the way.

Offer strategic guidance to optimize project outcomes, foster collaboration, and ensure timely delivery.

Leveraging deep understanding of project management principles and the ability to navigate complex technical landscapes to drive success and empower teams to achieve their full potential.

Responsible for tracking and reporting utilization and work capacity for the agency to inform key decisions.

Responsible for maintaining, improving, and creating operational processes within the Agency.

Skills: Digital Marketing · Digital Strategy · Web Development · Project Management · Email Marketing

DIRECTOR OF ANALYTICS AND TECHNOLOGY @ HIGHNOON (2021 TO 2023)

Responsible for leading the Analytics and Technology department at Highnoon. The Analytics and Technology department houses the UX/UI team, Development team, SEO team, and Analytics team

Improved and updated our website redesign process and git repo process by implementing more efficient quality assurance testing across multiple browsers and devices which uses less time but with focused test cases.

Implemented new accessibility standards to bring all Highnoon sites to WCAG 2.1 AA compliance.

Implemented Highnoon’s SEO strategy and integrated several cross-departmental team processes and communications to provide clients with comprehensive SEO solutions.

Stood up and executed Marketing Automation solutions in Marketo for a Health Services client which led to the highest conversion rate of 12% when compared to all other channels.

Skills: User Experience (UX) · Web Development · Data Analysis · Web Analytics · Team Management · Cross-functional Team Leadership · Search Engine Optimization (SEO)

ASSOCIATE DIRECTOR OF PROJECT MANAGEMENT @ RIESTER (2014 TO 2021)

Primary responsibility is to provide insight and direction throughout the project development process. Ensure that projects adhere to industry best practices and run smoothly and efficiently.

Excel in managing complex technical projects and teams, tackling any challenges or resource conflicts that may arise along the way.

Offer strategic guidance to optimize project outcomes, foster collaboration, and ensure timely delivery.

Leveraging deep understanding of project management principles and the ability to navigate complex technical landscapes to drive success and empower teams to achieve their full potential.

Responsible for tracking and reporting utilization and work capacity for the agency to inform key decisions.

Responsible for maintaining, improving, and creating operational processes within the Agency.

Skills: Digital Marketing · Digital Strategy · Web Development · Project Management · Email Marketing

Ryan Wheelock

Create Performance Oriented Teams

Create Performance Oriented Teams

My Professional side

My Personal Side

Father

Adventurer

Adventurer

Adventurer

Adventurer

Adventurer

Explorer

Adventurer

Explorer

My Experience

Contact Me

Questions or Comments

Ryan Wheelock - Director, Service Operations

Email Me!

Create Performance Oriented Teams

Create Performance Oriented Teams

My Professional side

My Personal Side

Father

Adventurer

Adventurer

Adventurer

Adventurer

Adventurer

Explorer

Adventurer

Explorer

My Experience

Contact Me

Questions or Comments

Ryan Wheelock - Director, Service Operations

Email Me!

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